Navigating the Future of Cybersecurity: Embracing Zero Trust and a Passwordless World
In an era where digital interactions underpin business operations, cybersecurity isn't luxury — it's an absolute...
Generative AI in Charity and Healthcare Sectors: Balancing Risks and Rewards
Recently, the emergence of generative AI and large language models has revolutionised various industries, offering...
Customer Loyalty, Virtual Contact Centre Software, & the Public Sector
Did you know that 95% of people feel that being able to trust an organisation is a prerequisite to feeling loyal...
Want to Improve Customer Satisfaction Scores? Here’s How
Customer satisfaction: yardstick, touchstone, the indispensable performance gauge of contact centres everywhere. In...
CCaaS: Using Technology to Improve Customer Experience
The rise of digital technology has fundamentally changed the way customers interact with businesses. Things move fast...
A Robot Revolution? AI and Chatbots in Customer Experience
Anyone with access to the news in any of its formats - online, in-app, traditional print, word of mouth - cannot fail...
Why is Digital Customer Experience Important?
If you’re a contact centre operator, service agent or customer support team member - and provided you haven’t been...
Triggering Transformation: How to Improve Customer Experience in Retail
“Word of mouth is so very, very powerful,” says Jeff Bezos. “If there’s one reason we have done better than our peers...
Tomorrow’s (User) Journeys: Using Technology to Improve Customer Experience
They say the journey is as important as the destination. In every walk of life, we may have a finish line in sight or...
GDPR in Public Service Contact Centres – The Case for Implementation
Don’t they say possession makes up nine-tenths of the law? Well, when it comes to data security and public sector...
Learn More About Who We Are
Call Handling is a recognised market leader in the provision of industry-specialised Cloud Contact Centre Solutions in the UK. Established in 1999, our business has always been positioned at the crest of developing comms tech.