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Response to CrowdStrike Cyber Incident – Call Handling Assurance and Recovery Steps
Last Friday morning, on the 19th of July, numerous reports emerged worldwide of a global outage involving the...
Experience CHS: Enriching Communications, Elevating Partnerships
At Call Handling Services Ltd (CHS), we understand that every call, every connection, matters. A clear purpose to...
Navigating the Future of Cybersecurity: Embracing Zero Trust and a Passwordless World
In an era where digital interactions underpin business operations, cybersecurity isn't luxury — it's an absolute...
Generative AI in Charity and Healthcare Sectors: Balancing Risks and Rewards
Recently, the emergence of generative AI and large language models has revolutionised various industries, offering...
Customer Loyalty, Virtual Contact Centre Software, & the Public Sector
Did you know that 95% of people feel that being able to trust an organisation is a prerequisite to feeling loyal...
Want to Improve Customer Satisfaction Scores? Here’s How
Customer satisfaction: yardstick, touchstone, the indispensable performance gauge of contact centres everywhere. In...
CCaaS: Using Technology to Improve Customer Experience
The rise of digital technology has fundamentally changed the way customers interact with businesses. Things move fast...
A Robot Revolution? AI and Chatbots in Customer Experience
Anyone with access to the news in any of its formats - online, in-app, traditional print, word of mouth - cannot fail...
Why is Digital Customer Experience Important?
If you’re a contact centre operator, service agent or customer support team member - and provided you haven’t been...
Triggering Transformation: How to Improve Customer Experience in Retail
“Word of mouth is so very, very powerful,” says Jeff Bezos. “If there’s one reason we have done better than our peers...
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Learn More About Who We Are
Call Handling is a recognised market leader in the provision of industry-specialised Cloud Contact Centre Solutions in the UK. Established in 1999, our business has always been positioned at the crest of developing comms tech.