Celebrating Our Team Member Justin Levene: An Olympian’s Journey
At Call Handling, we take immense pride in the diverse and dynamic backgrounds of our team members. Now, in the...
CCaaS: Using Technology to Improve Customer Experience
The rise of digital technology has fundamentally changed the way customers interact with businesses. Things move fast...
A Robot Revolution? AI and Chatbots in Customer Experience
Anyone with access to the news in any of its formats - online, in-app, traditional print, word of mouth - cannot fail...
Why is Digital Customer Experience Important?
If you’re a contact centre operator, service agent or customer support team member - and provided you haven’t been...
Triggering Transformation: How to Improve Customer Experience in Retail
“Word of mouth is so very, very powerful,” says Jeff Bezos. “If there’s one reason we have done better than our peers...
Tomorrow’s (User) Journeys: Using Technology to Improve Customer Experience
They say the journey is as important as the destination. In every walk of life, we may have a finish line in sight or...
GDPR in Public Service Contact Centres – The Case for Implementation
Don’t they say possession makes up nine-tenths of the law? Well, when it comes to data security and public sector...
14 Essential Contact and Call Centre Metrics and KPIs – and How to Track Them
As a contact centre director, you’ll already know how important it is to monitor operational performance. In the words...
Retail, Chatbots and Customer Experience – AI’s Streamlining Solution
It may not look quite like a scene from Terminator, Ex Machina or I, Robot, but the rise of the bots is already well...
Building a Scalable Contact Centre: Strategies and Solutions for Success
Wouldn’t it be great if the contact centre that works for 100 customer enquiries, worked equally well for 1000… or...
Learn More About Who We Are
Call Handling is a recognised market leader in the provision of industry-specialised Cloud Contact Centre Solutions in the UK. Established in 1999, our business has always been positioned at the crest of developing comms tech.