Last Friday morning, on the 19th of July, numerous reports emerged worldwide of a global outage involving the CrowdStrike latest update. The incident affected CrowdStrike users with Windows operating system, causing significant disruptions across various sectors.
We want to assure our customers that Call Handling was not impacted by this incident, as we do not utilise CrowdStrike services on our Windows endpoints.
This post aims to provide guidance on how to recover services if your organisation was ever affected by this incident and to reiterate our commitment to maintaining the highest standards of cybersecurity and compliance.
Summary of Steps for Regaining Access to Affected Services
We have listed below the link to the main recovery instructions taken from the CrowdStrike report:
Call Handling Assurance – No Impact on Our Services
We want to reassure our customers that Call Handling does not utilise CrowdStrike services. Therefore, our production environments, customer data, and infrastructure remain secure and unaffected by this incident.
At Call Handling, we have over 30 years of experience supporting helplines, charities’ communications and other organisations and our technologies are designed with robust safeguards and are continuously monitored to prevent any disruptions. We enforce stringent policies and procedures to ensure our services remain reliable and secure.
Our Commitment to Best Practices and Compliance
At Call Handling, we are committed to adhering to best practices in cybersecurity and compliance. We have achieved ISO 27001 and ISO 9001 certifications, and we are in the process of attaining Cyber Essentials certification. These and other international standards form the foundation of our cybersecurity framework, ensuring that we provide a secure and reliable service to our customers.
Our dedicated team is always proactive in identifying and mitigating risks, and they go the extra mile to treat our customers as true partners. We continuously invest in training and technology to maintain the highest standards of security and service quality.
Support and Contact Information
If you have any questions about Call Handling security measures or need assistance recovering from this incident, please do not hesitate to contact us. We are here to help and ensure your operations run smoothly.
You can reach out to us via email at enquiries@callhandling.co.uk (enquiries) / clientsupport@callhandling.com (customer support) or call 0333 321 0888.