Our Virtual Contact Centre, or VCC, is our flagship cloud contact centre software. Via VCC, Call Handling delivers bespoke communications software to clients, specifically designed especially for charities, retailers, public entities and construction firms.

We’re expert optimisers of communications in your industry, and we know your sector. Our VCC helps you deliver streamlined & omnichannel communications with hands-on support. Push profitability, elevate efficiency & realise the potential of richer comms.

200+ charities utilise our services to improve & enhance their valuable work. We’re a preferred supplier for Helplines Partnership, and the go-to provider for charity helplines in the UK – plus, we operate a specialised UK free phone number range, giving huge discounts to charities for inbound calls. Our company & VCC are built to meet the specific needs of charities, and we’re the experts at specialist support & solutions; in other words, the charity sector is what we do best.

Align your charity’s energy with your core services, and focus on being the best at what you do. Our fully-managed, hands-on support is here to take care of your communications system, so you can invest resources in executing the most important stuff.

We don’t do ‘one size fits all’ software. Our solutions are tailored to your sector and adapted to meet your needs – so you’ll never be held back by your communications software.

Retail

The value of the customer journey in retail has never been more critical. VCC, our retail-specialised and resilient, omnichannel communication platform facilitates VoIP, chat, SMS, email, IVR, social media and more, to increase ROI and enhance CX.

Public Services

Similarly, our VCC delivers leading cloud-based communication software for public sector entities (including the NHS, local offices, regional committees, county councils and beyond), offering streamlined omnichannel systems and efficient communications.

Construction firms

Construction firms typically field more traditional phone calls than enquiries from other channels. Our VCC is engineered to support far-reaching, primarily phone-based networks; but we don’t close the door on omnichannel. Rather, our voice module is one element of the full VCC package, equipped to do what you need, and giving you the room to grow.

Count on us to ensure your communications software always does its job, making life easier for your teams & your clients. All our voice traffic is carried by tier 1 carriers – known to deliver superior voice and call quality – and our own platform is highly resilient to outages, allowing us to offer up to 99.999% uptime SLAs; rest assured, your cloud-based contact centre will go the extra mile.

We’ve been in the contact and communications business for over 20 years – our satisfied clients can testify to the top-level service and cutting-edge software solutions we provide. Partner with a cloud contact provider you’ll have faith in.

It’s worth noting that we do NOT provide outsourced call handling services. We are a provider of cloud contact software, and as such our VCC can help your organisation more effectively manage omni-channel communications including calls, emails, SMS, social media, web chat and more.

Yes, absolutely. We’ll work with you to determine exactly which communication modules you need, and quote you a flexible price depending on the agreed nature of your individual software package.

Forget endless onboarding: we know & understand your sector, and we’ll provide a contact centre aligned with your KPIs.

We provide full support for our VCC – 24/7, 365 days a year (or 366 in a leap year!). That means assistance will always be close by, and your clients will never be left cold by your new cloud contact centre.

In this way, you’ll utilise the value of the human touch and provide an improved brand experience through omnichannel engagement. Ensure your clients feel they’re dealing with real people, and that you’re easy to work with – just like our partners feel about our services.