We’ve all been there - you’re busy at work when, suddenly, a nuisance call comes on the line to hijack your day. At...
Charities
What is Digital Customer Experience and Why is It Important for Charities?
Your charity’s ability to plan and execute a high-quality digital experience is key to your ongoing success. It won’t...
How to Improve Average Handle Time for your Charity Virtual Contact Centre
When a client, user or customer picks up the phone to contact your charity, it’s in everyone’s interest for the call...
The Importance of First-Call Resolution in the Charity Sector
In this day and age, any organisation handling client or customer calls is under tremendous pressure to deliver a...