Microsoft Teams – Operator Connect & Direct Routing

Smooth, Integrated, Carrier-Grade Calls & Direct Connections for Microsoft Teams

High-Quality PSTN Calling to Your Teams Environment With Operator Connect

Streamlined Internal Collaboration & Advanced Management

Agility Meets Functionality. Optimise & Simplify the Way You Use Microsoft Teams

Microsoft Teams is a major player in the unified communication ecosystem.
Ensure you’re maximising its potential.

Make the Most of MS Teams:
Operator Connect & Direct Routing

Streamline Workflows for Teams Users: Boosted Productivity & Agent Value

Enable Full Voice Ability Natively Into Teams With No Need For Costly Hardware

An Integrated Solution to Enable Carrier-Grade PSTN Call Quality

End-to-End Value, Flexibility, & Functionality. Make Teams Calls Using SIP Trunks

Are you getting the most
out of MS Teams?

Operator Connect: Seamless & Integrated Carrier-Grade Calling

Introducing Microsoft Teams Operator Connect: a next-gen solution designed to streamline the use of MS Teams and enhance the efficiency of contact centre operations.

Forget clunky, legacy infrastructure and embrace more seamless, carrier-grade calling with Operator Connect Teams integration. This innovative platform is designed for charity, retail, public and construction firms, offering a simple and efficient way to manage your business communications.

Microsoft’s operator-managed service means you can enjoy unparalleled call quality, reduce infrastructure overheads, and enjoy the peace of mind that comes with carrier-grade security. Enhance productivity and maximise Teams functionality with Operator Connect.

Microsoft Teams Direct Routing

Optimise the value of your unified communications platform with Teams Direct Routing as part of our Virtual Contact Centre.

This fully cloud-based service enables you to:

  • Take advantage of free calls via Teams
  • Enjoy enhanced call control features
  • Manage contact centre operations with ease
  • Utilise carrier-grade, resilient infrastructure
  • Ensure secure and reliable communications

So whether you’re looking to reduce costs, improve productivity, or simply streamline your operations, Microsoft Teams Direct Routing is the ideal solution for contact centre managers and customer service teams.

Unlock the full potential of MS Teams and take your contact centre to the next level with Direct Routing, in partnership with Gamma, today.

See what our VCC can do.

UCaaS Solutions From Call Handling

SIP Trunking & Call Management

Operator Connect & Direct Connect: FAQs

What is Microsoft Teams Operator Connect?

Microsoft Teams Operator Connect is a carrier-grade solution that enables contact centres to integrate their telephony infrastructure with Microsoft Teams seamlessly. As part of our Virtual Contact Centre, Operator Connect allows you to enjoy streamlined call management, carrier-grade call quality, and reduced infrastructure overheads, all within the Teams interface.

What are the advantages of Operator Connect for contact centres?

The advantages of Microsoft Teams Operator Connect for contact centres include:

  • Streamlined and efficient call management
  • Carrier-grade PSTN (public switched telephone network) call quality and security
  • Smooth integration with Microsoft Teams
  • Reduced infrastructure overheads
  • Improved productivity and customer service
What is Microsoft Teams Direct Routing?
Microsoft Teams Direct Routing is an innovative solution that allows you to make calls within Microsoft Teams using SIP trunks to route the calls, providing unparalleled flexibility and accessibility. With Direct Routing, you can reduce costs, improve productivity, and take your contact centre operations to the next level.
What are the advantages of the Direct Routing service for contact centres?

The advantages of Microsoft Teams Direct Routing for contact centres and Microsoft Teams users include:

  • A fully cloud-based unified communications solution
  • Free calls and reduced call costs
  • Enhanced call control features
  • Carrier-grade, resilient infrastructure
  • Maximised value from Microsoft Teams
Is this cheaper than Microsoft calling plans?

As part of the Microsoft phone system, Direct Routing enables an innovative approach to cloud contact centre solutions – as such, it is a cost-effective alternative to a Microsoft calling plan, and one that works flexibly with the varying requirements across different departments.

Is it possible to see the system in action before I commit?

Absolutely. Get in touch with our team today; we’ll be happy to chat with you regarding your needs and requirements.

Alternatively, you can schedule a free demo of our software to see what it can do.

Finally, don’t forget to check out our resource centre, including our blog, to get more information on UCaaS.