At Call Handling Services Ltd (CHS), we understand that every call, every connection, matters. A clear purpose to...
Contact Centre
Triggering Transformation: How to Improve Customer Experience in Retail
“Word of mouth is so very, very powerful,” says Jeff Bezos. “If there’s one reason we have done better than our peers...
Tomorrow’s (User) Journeys: Using Technology to Improve Customer Experience
They say the journey is as important as the destination. In every walk of life, we may have a finish line in sight or...
How to Reduce Business Costs with Cloud Contact Centre Software
Whatever your industry landscape, the question of how to reduce business costs is one that every organisation must...
5 Ways to Improve the Omnichannel Customer Experience with Our Virtual Contact Centre
By now, a single-stream consumer experience may as well be stone age technology. It was once possible for companies to...
How Virtual Contact Centre Software Helps Create an Exceptional Customer Experience
At a core level, what does the customer experience (CX) mean for your organisation? Is it the way your marketing and...
How a Virtual Contact Centre Helps You Develop Your Customer Experience Strategy
Both a popular buzzword in communication services, and an essential driver of customer retention, you might be...
The Impact of ISDN Switch Off for UK Businesses
In 2015, BT (British Telecoms) released an announcement declaring that, from 2025, ISDN (integrated services digital...
Top 5 Methods of Building Customer-centricity in Your Virtual Contact Centre
You've heard the phrase, 'the customer is always right.' Whether or not that's actually true is open to debate; but...
How to Improve Customer Retention Rate with CCaaS (Contact Centre as a Service)
The chances are, you already know that acquiring a new customer is dramatically more expensive than retaining an...