Boost your CSAT score with advanced customer satisfaction software
Utilise customer feedback data analysis to deliver an optimised customer experience
Improve customer service & foster brand loyalty. Our CSAT software
COMING SOON: Web & voice forms for capturing customer feedback.
Advanced analytics. CSAT reporting.
Watch Your Customer Satisfaction Score Skyrocket
Your CSAT score is a priority. Boost it now
Determine the best path forward. Customer feedback data analysis & reporting
Yield improved customer satisfaction for loyalty, ROI, & maximised revenue streams
Our CSAT software enables streamlined & seamless customer service
Customer satisfaction software to
deliver peak returns.
Customer Satisfaction & Your CSAT Score
Customer satisfaction is key to the success of any business or organisation – especially those that rely heavily on customer service, like those in the charity, retail, public and construction sectors.
That’s why measuring and tracking your CSAT score is crucial.
As part of the VCC, our CSAT software allows contact centre operators and managers to collect customer feedback and analyse it, providing valuable insights into the customer experience.
By using data analysis, our VCC helps identify areas for service improvement and enables you to make data-driven decisions that boost CX and increase customer satisfaction.
Why Implement Customer Feedback Analytics?
Customer surveys are a gold mine of operational insight that can help steer your business strategy.
By collecting and analysing CSAT feedback with our VCC, you can gain learnings around what your customers want and need, and how you can improve your CX to meet those demands.
Our CSAT software allows you to collect customer feedback in real-time, giving you a clear picture of how your customers feel about their experience with your contact centre.
Data analysis is vital in identifying trends and areas for improvement, and making data-driven decisions that increase customer satisfaction – helping you stay ahead of the competition and deliver the best possible customer experience.
Gather customer feedback. Monitor customer satisfaction.
Improve customer experience.
What Other Insights Can the VCC Deliver?
CSAT Software: FAQs
What is CSAT software and how does it work?
CSAT surveys measure customer satisfaction levels with the customer service provided by a contact centre. It works by collecting customer feedback and analysing it to generate a CSAT score.
Our VCC provides customer satisfaction reporting, so contact centre operators and managers can track customer feedback as it comes in and make data-driven decisions to improve CX.
Contact us now to learn more about this.
Why is CSAT software important for customer satisfaction?
CSAT software enables contact centres to measure and track customer satisfaction levels and customer loyalty, which are crucial pieces in the puzzle for improving CX.
By using data analysis, contact centre operators and managers can identify areas for improvement and make changes that positively impact customer satisfaction. Regular monitoring of CSAT scores also allows you to track the effectiveness of any changes made to your customer service, helping you to continually improve.
How are CSAT scores calculated?
Customer satisfaction score is calculated by dividing the number of satisfied customers by the total number of survey responses, and multiplying by 100.
The resulting percentage is your CSAT score.
Our VCC automatically calculates this for you, allowing you to track changes over time and make data-driven decisions to improve customer satisfaction.
Where can I go to learn more about contact and call centre analytics software?
Our expert team provides comprehensive training and support to help you implement the VCC in your organisation.
Finally, our customer service team is always available to answer any questions you may have and provide ongoing support. Just get in touch today.