Welcome to Hubbub Connect
Simple. Cost-effective. Unified.
Your one-stop business telephony system.
Need a business telephony system that’s reliable, scalable, and tailored to your needs? Here it is.
Backed by 30+ years of expertise, Hubbub Connect unifies your phone communication for seamless, more efficient operations.
Features Designed For Your Industry
Helplines
Easy Setup
Plug-and-play handsets arrive pre-configured, getting your team up and running fast.
Future-proofed for PSTN
Stay connected beyond 2027 with IP-based calling that ensures seamless service post-PSTN switch-off.
Feature Seamless Integration
Compatible with CRM, telecare, and existing systems, providing uninterrupted workflows.
Multi-branch businesses
Centralised Management in a Single Interface
Manage all branches through one easy-to-use, centralised platform.
Tailored Configurations for Individual Branches
Customise call flows, voicemail, and features to fit each branch’s needs.
Performance Monitoring Across Locations
Track call metrics and performance across all sites in real-time for quality assurance.
What is Hubbub?
More than just a phone system
Combining advanced call management with effortless deployment, Hubbub Connect enables seamless communication across multiple devices and locations. Whether you need to manage customer interactions, streamline internal communication, or scale across branches – Hubbub Connect adapts to your business and its needs.
- Granular control over call flows with a powerful online portal
- Pre-configured hardware for ultra-fast deployment
Far-reaching integrations for centralised and unified collaboration
Committed To Continuous Improvement
Features and tools that evolve in step with your business
Resting on our laurels isn’t in our DNA. Our team is dedicated to enhancing Hubbub Connect with cutting-edge functionalities, and our commitment to innovation means you always have access to the latest communication technologies. It’s all part of helping you stay ahead.
So what’s next for Hubbub Connect?
- Centralised enterprise managed phonebook / directory: sync all your contact sources to your phone system in real-time
- Call monitoring: review ongoing and historical calls in one place. Listen in, listen back, see transcriptions, advanced search, and sentiment-based tagging
AI call manager: calls reviewed by AI and flagged based on rules for human review. Customer satisfaction judged according to sentiment, flow and outcome (rather than asking the caller to answer questions), taking into account tone of voice and overall meaning
Explore the Benefits of Hubbub Connect for Your Organisation
Technical Details
Under the Hood
At Hubbub’s core is a feature-rich PBX system, offering advanced call management with customisable voicemail, call recording, and extensions. The platform supports granular call flow control, ensuring each customer interaction is handled smoothly. With centralised and personal phonebooks synced to all devices, your team can easily access contact information, whether at a store level or across the organisation. Voicemail features include cloud-based storage, with transcriptions sent directly to email for easy management, and call recording ensures full visibility, compliance, and quality control.
Integrations and Capabilities
The system integrates smoothly with a wide range of tools including Microsoft Teams, Entra SSO, Active Directory/LDAP, and more, allowing for unified communications across your entire business. Use our advanced PBX capabilities to manage calls, automate call routing, and design bespoke IVR systems – and, in addition to Teams, Hubbub supports custom API integrations, allowing you to link the system to third-party CRM and workflow tools: optimising your customer service experience. Manage call flows with a powerful online portal, benefit from real-time monitoring, and use Hubbub’s robust analytics to track and improve performance.
Compatibility
Hubbub Connect is designed for versatility; totally compatible with both traditional hardware handsets and modern softphones. Whether your business prefers plug-and-play, pre-configured devices, or software-based solutions, our team is happy to offer and support the deployment that suits you best. What’s more, the system is compatible with a wide range of SIP-compliant devices – meaning it can easily integrate with your existing telephony infrastructure, providing flexibility and cost-effectiveness as you scale your communications to the next level.
Success Stories and Use Cases
Hubbub Resources
Experience CHS: Enriching Communications, Elevating Partnerships
CCaaS: Using Technology to Improve Customer Experience
Experience CHS: Enriching Communications, Elevating Partnerships
FAQ
What makes Hubbub Connect different from other business telephony systems?
Hubbub Connect combines advanced PBX features with seamless cloud-based management. It offers easy deployment with pre-configured handsets, flexible call flow customisation, and integration with platforms like Microsoft Teams. It’s built to adapt to your business needs with scalable solutions.
How easy is it to deploy Hubbub Connect in a multi-site business?
Hubbub Connect is designed for simple, scalable deployment. Pre-configured handsets can be shipped directly to each location, requiring just a plug-and-play setup. Alternatively, softphone options are available for seamless integration with your existing infrastructure.
Can I customise call flows and IVR menus with Hubbub Connect?
Yes, Hubbub Connect includes a powerful online portal where admins can design and manage call flows and IVR menus. Templates allow for quick setup, but you can also build bespoke flows tailored to specific operational needs.
Does Hubbub Connect integrate with Microsoft Teams and other third-party platforms?
Absolutely. Hubbub Connect integrates seamlessly with Microsoft Teams for unified communication. It also supports API integrations, allowing you to connect the system with third-party CRMs and other workflow tools to enhance productivity.
What kind of hardware does Hubbub Connect support?
Hubbub Connect is compatible with both traditional hardware handsets and softphones. It supports a wide range of SIP-compliant devices, ensuring flexibility whether you prefer pre-configured handsets or software-based solutions.
How does Hubbub Connect ensure security and compliance?
Hubbub Connect is hosted on a highly secure AWS infrastructure, with multi-level security protocols and a segregated network topology. Our dedicated compliance officer is available to assist with meeting your specific regulatory and compliance needs.
Can I manage multiple locations or stores with Hubbub Connect?
Yes, Hubbub Connect is designed to handle multi-site operations with ease. You can set up individual accounts for each location, manage separate phone numbers, and even tailor call flows and voicemail settings for each store while keeping central control.
How does Hubbub Connect handle voicemail and call recording?
Voicemails are stored in the cloud and can be transcribed and sent via email, ensuring no messages are missed. Call recording is available for compliance and quality assurance, with recordings easily accessible for review and monitoring.
How can I monitor performance and system usage with Hubbub Connect?
Hubbub Connect provides real-time monitoring and extensive reporting capabilities. You can track system usage, call metrics, and performance through a centralised dashboard, with the option to create custom reports tailored to your business needs.
What are the ongoing costs associated with Hubbub Connect?
Hubbub Connect offers a simple, low-cost licensing model with predictable cost management. You pay per line with unlimited inbound and outbound calls to UK geographic numbers, along with flexible call minute bundles for UK mobiles.
Can I integrate my existing phone numbers with Hubbub Connect?
Yes, Hubbub Connect supports number porting, allowing you to retain your existing phone numbers when transitioning to the system. We can also provide new numbers as needed, and manage the porting process seamlessly.
What kind of support does Call Handling provide for Hubbub Connect users?
Call Handling offers comprehensive pre- and post-sales support. Our team is available to assist with everything from initial setup and configuration to ongoing account management and custom service requests. Additionally, our engineers are ready to help with any technical adjustments or bespoke configurations.