VCC: Special Charity Pricing Plan
Active
£ 23.00 28.00
AnnualMonthly
We charge for the total number of distinct users on your account in any month. An active user is a unique user who has utilised the system in that month.
- Channels: Omni-channel routing including Voice, Web Chat, Email, SMS and WhatsApp
- IVR: Advanced and Call Care
- Voice: ACD (Automatic Call Distribution), Call Queuing, Phone number (NGN), Call back lists, Shared Contacts, Voicemail, Softphone, Audio file management, Listening In, Call back from queue, Targeted Call Recording, Abandoned queue recover
Inbound and Outbound call minute bundles available in all plans. Contact us to discuss options / pricing.*
- Agent Application: Outbound calls, Agent day stats, Internal Chat, CRM Popping, Single Sign On (SSO)
- AI: AI Chatbot*
- Contact Centre Management: Voice queue configuration, Voice queue overflows, Agent queue mappings, Manager Pro Interface
- Insights: Reporting and Statistics, Data Capture, Surveys, Wall boards
- Integrations: Salesforce*, Microsoft Dynamics CRM*, Zendesk*, PCI Pal – Secure Payments*, AI Chatbot*, Microsoft Teams*, Airtable*, Monday.com*
Concurrent
AnnualMonthly
- Channels: Omni-channel routing including Voice, Web Chat, Email, SMS and WhatsApp
- IVR: Advanced and Call Care
- Voice: ACD (Automatic Call Distribution), Call Queuing, Phone number (NGN), Call back lists, Shared Contacts, Voicemail, Softphone, Audio file management, Listening In, Call back from queue, Targeted Call Recording, Abandoned queue recover
Inbound and Outbound call minute bundles available in all plans. Contact us to discuss options / pricing.*
- Agent Application: Outbound calls, Agent day stats, Internal Chat, CRM Popping, Single Sign On (SSO)
- AI: AI Chatbot*
- Contact Centre Management: Voice queue configuration, Voice queue overflows, Agent queue mappings, Manager Pro Interface
- Insights: Reporting and Statistics, Data Capture, Surveys, Wall boards
- Integrations: Salesforce*, Microsoft Dynamics CRM*, Zendesk*, PCI Pal – Secure Payments*, AI Chatbot*, Microsoft Teams*, Airtable*, Monday.com*
Charity-only Benefits
- Free phone and 03 numbers: Preferential rates.
- Access to specialist HFR free phone number range (HLP membership required).
- Free inbound and outbound minute bundles.
- Development Credits: Bespoke development at no charge.
- Tools: Specialist and simplified tools, designed for charity volunteers.
- Offers and rewards: Special offers and rewards available exclusively for charities.
*Available in this plan as an add-on, contact for pricing.
*Includes reduced minimum licence bundle, exclusive for charities.
We charge for the peak active users on your account in any month. An active user is a user who has utilised the system in that month.
We charge for the peak concurrent users in your account in any month. Concurrent users is the peak number of users who have used the system in any month at the same time.
Built specifically for UK charities
Our VCC is engineered for charities just like yours. Forget off-the-shelf tech; this is made-to-measure software, built specially for you.
Exclusive rates & unique features
With exclusive tools and heavily discounted rates, we offer the most powerful and cost-effective solution for charities.
Unlimited specialist support
Our team has decades of experience in charity communications. Have a question? Need assistance? Our knowledge and expertise is available 24/7.
What do our partner charities have to say?
We’ve worked extensively with UK charities, helping to boost CX and deliver premium user journeys.
Our VCC is built specifically for charities like yours
Discover the benefits enjoyed by our partners
Our partners have access to unique, exclusive, charity-specialised benefits via our VCC.
Unlimited support. We’re well-placed to understand your needs, & we’re here to help
Special free phone & 03 free minute bundles: available only for charities
Get all the features of our pro plan – plus exclusive extras – for a reduced price
Our VCC is designed so that your volunteers find It easy-to-use
Charity Pricing FAQs
I’m looking for a bespoke VCC installation - can you support this?
Absolutely. We understand that charities have unique contact centre requirements, and we’ve made our VCC flexible enough to support your goals. Our team specialises in creating customised installations specifically tailored to meet the needs of charity organisations. Contact us today or call 0333 321 0888 to discuss your bespoke VCC installation and how we can support your initiatives.
What is meant by per active user and per concurrent user?
With our per active user pricing model, you are charged based on the number of unique users who were active on the Call Handling system during the specified billing period.
On the other hand, the per concurrent user model charges based on the peak number of users actively using the VCC system simultaneously within a month.
How are active users and concurrent users calculated?
Active Users
- Active users are unique individuals who have interacted with the system at least once during the billing period.
- We determine their activity based on the recorded events they have initiated or performed; when the system registers a user-triggered event, we consider the user active for that billing period.
Concurrent Users
- Concurrent users represent the highest number of individuals using the system simultaneously within the billing period, including both web users and active users.
- To determine concurrency, the VCC system maintains sessions for each user. A session is a period when a user is actively engaged with the system. Sessions are initiated by user activity or events, and end after 15 minutes of inactivity.
- When users indicate readiness for work, a session begins. If a user is active and not occupied with other tasks on the system, the session will continue until they log out. Consequently, active user sessions are not affected by the 15-minute inactivity timer mentioned earlier.
- To calculate the maximum concurrent users, we count the highest number of overlapping sessions lasting more than 15 minutes. This 15-minute timeframe accounts for the activity timeout and allows users a grace period to transition between shifts.