The Story So Far
We evolved from fax technology into a provider of automated telephony solutions and, ultimately, contact centre software.
As one of the first companies to introduce a virtual call centre in the UK, we were quick to provide online support and multi-channel capabilities.
We developed a new lightweight HTML 5 interface, with a powerful statistics portal, a call recording suite and other functions to improve UX.
With dedicated client support and operations teams, SQL and system engineers, along with an in-house development team, we continue to deliver state-of-the-art cloud contact solutions with round-the-clock support. And we’re just getting started…
Our Core Values
Everyone we interact with, internally and externally, is treated with respect and equality. We are inclusive and fair in all we do.
We can be trusted. We keep our word. We behave ethically, honestly, and responsibly at all times.
Customer service is at the core of all that we do and drives us to excel. We treat our customers like friends and always strive to go beyond the minimum as standard.
To harmonise empathy with innovation, placing the value of people at the heart of world-leading communications.
Warm, industry-specialised support
throughout the contract lifecycle
We’re committed to providing
tailored pre-sale experience
A listening ear
we’ll work alongside you to understand your specific needs and goals
Ongoing after-sale assistance
a partnership focused on your core business goals
You’re in Good Company
Our Expertise. Your Quality Assurance
We’ve been in this business for 30+ years - we know what we’re doing
We constantly evolve our product set to meet changing industry demands
We have our own people and our own systems, meaning we stay nimble and agile
We’re passionate about innovation and always looking forward to new possibilities
Discover the Perfect Contact Centre for You
Call Handling Cloud-Based Contact Solutions
Fully Managed Services
Focus on what really matters. Call Handling gives back your time and resources by providing a fully managed service.
Bespoke Cloud Solutions
We design our VCC specifically for charities, retailers, public entities and construction firms.
Safe & Secure
As a leading provider of cloud contact software, we’re focussed on keeping your data safe and our solutions secure.
We’re all about that personal touch, giving you the support you need from beginning to end.
Our Current Status
All Systems Operational
See Us in Action
Cutting-edge software solutions tailor-made to your sector. Start your transformative communications journey today.
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Read Our Outstanding Reviews
We focus on working alongside our clients, and collaborating with them to find the very best way of implementing our VCC.
Explore Our Customer Stories
We’ve partnered with organisations just like yours for over 30 years. Find out how they’ve reaped the benefits of our VCC.
Explore the Call Handling Blog
Want to learn more about Cloud Contact Centre Services? Check out a selection of our informative blog posts.
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FAQs: Who We Are
What is the Call Handling vision?
We invest our time and resources to make innovative products with one simple concept at heart: the idea that people have value.
Our company culture means our staff all feel they are valued by their employer and want to contribute to the company’s success. Staff should feel like they belong, and that their best work is recognised and rewarded.
Call Handling products will always seek to remove the frustrations of end users, and can be considered a key component of enabling customer satisfaction. That’s the reason why all those who interact with us or our products invariably say the same thing: “that was easy.”
We will strive to foster a circle of loyalty: customers loyal to our brand, staff loyal to the company, and a company loyal to our customers. In this way, we’re driven to become an award-winning company in the B2B space; one that our competitors admire and aspire to emulate.
We’re not here to make a profit. The way we see things, profits are the rewards of working diligently and with passion towards our vision; not the vision itself.
What’s special about Call Handling?
Customers, users and clients deserve to be met with empathy and warmth when they reach out to an organisation – that’s what we do best.
We believe in the importance of lasting relationships and on-demand, sector-specific support. This allows our partners to fully realise the scale of our software benefits, and it affords them the opportunity to deliver higher quality, warmer, more personalised service to their own clients.
What do you mean when you say, ‘the personal touch’?
With service users operating around the world, we specialise in providing managed cloud contact solutions to charities, retailers, public entities and construction firms.
The in-house team grew our VCC from the ground up, so we don’t rely on third parties to make updates. Furthermore, our expert team members have decades of telecoms experience under their belts, giving us a rich bedrock of knowledge, skills and expertise to draw on.
The personal touch: what does it mean? It means full transparency, a rewarding partnership and above all, fantastic results.
What kind of support do you offer?
We’re client-focussed and committed to providing on-demand support.
Using our software is so much more than just a quick transaction. We’ll be with you every step of the way, offering guidance, recommendations, and ensuring you’re making full use of our VCC in a way that best supports your organisation.
Quality and reliability are at the heart of what we do, and it’s why we build long-lasting partnerships. We understand the specific nature of your sector and the pain points you encounter, and we’ve built our solution to help alleviate those burdens.
How many organisations have implemented the VCC?
Our VCC has 200+ contact centres in operation and has supported thousands over the years, and since it’s built with your specific sector in mind, you can rest assured you’re receiving a truly tailor-made solution. We’re tried, tested and trusted in the world of telephony, and there are so many other benefits waiting to be discovered.
For over 30 years, we’ve been supporting our partners in improving their core KPIs – from customer satisfaction and quality score, to utilisation rates and advisor attrition. Read some of our case studies to learn more.