Analytics & Insights, Visualised In a Single Dashboard
Increase the Value of Agents & Eliminate Process Bottlenecks
Deliver a More Efficient, Personalised Customer Service
Dynamics CRM contact & call centre integration with our VCC.
A central platform for optimised customer relationships.
Why Integrate My Contact Centre With Dynamics?
Incorporate Dynamics’ Built-In Analytics Into Centralised Data Dashboards
Offer Excellent Service To Your Customers - Whichever Channels They Prefer
Streamline & Empower User Interactions: Personalisation VIa Unified Data
Gain Insights & Boost Agent Productivity With More Efficient Communication Workflows
Looking for a cost-efficient cloud contact centre?
Here it is.
Microsoft Dynamics Contact Centre Integration – The Business Case
For charity, retail, public and construction firms, integrating the contact centre with Microsoft Dynamics CRM offers a range of benefits that can transform customer engagement.
Our VCC provides a seamless integration that enhances CX and drives growth. Here are some benefits of Microsoft Dynamics CRM contact centre integration:
- Empower omnichannel communication: Consistent customer experiences across multiple channels.
- Personalised experience: Access to real-time CRM data enables agents to personalise interactions, building brand loyalty.
- Customisable tools: Configurability that complements your organisation and your user preferences.
- Real-time insights: Identify and prioritise business opportunities, streamlining the sales process and enabling marketing automation.
- Improved service delivery: Data visibility helps eliminate bottlenecks, connect teams, and improve efficiency.
Microsoft Dynamics CRM integration unlocks the potential of your customer service team and helps take your customer experience to the next level.
Dynamics CRM Integration: Streamlining User Journeys
Our Virtual Contact Centre seamlessly integrates with Microsoft Dynamics CRM to deliver a streamlined journey tailored to individual preferences.
By integrating customer data across channels, agents can access customer information in real-time and personalise interactions to meet the customer’s needs.
For instance, imagine a customer calling to inquire about a recent purchase. The agent can instantly access the customer’s purchase history, preferences, and contact information in Dynamics CRM, providing a personalised experience that addresses the customer’s needs.
Alternatively, an agent can access a customer’s email or social media history, preferences, and purchase history in Dynamics CRM, enabling them to provide relevant product recommendations and a personalised experience.
This way, integration allows you to deliver a personalised experience that meets individual user preferences, streamlines journeys, and builds brand loyalty.
Implement a contact centre
aligned with your long-term goals.
Our Integration Partners
Salesforce
Zendesk
Freshworks
Any Other CRM
PCIPal - Secure Payments
Futr - AI Chatbot
Microsoft Dynamics Integration: FAQs
What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is a customer relationship management (CRM) software solution that helps businesses manage customer interactions and data across sales, marketing, and customer service teams.
Why integrate Dynamics with my contact centre?
Integrating Microsoft Dynamics CRM with the VCC enables agents to access customer data in real-time, providing a personalised experience and enhancing customer satisfaction.
It also enables businesses to streamline operations, reduce costs, and improve efficiency.
Does the VCC integrate with other CRMs?
Yes, our Virtual Contact Centre can integrate with other systems and CRMs, including Salesforce, Freshworks, and many others.
We also support further integrations, including Futur AI Chatbot and PCI Pal. Contact us now to learn more about this from an integration specialist.
What happens if I have a problem with the system?
Is it possible to see the VCC in a live environment?
Absolutely, we offer a free demo of our VCC. Contact us to book a demo and see the platform in action.