Cloud Contact Centre Software for Construction Firms

Construction projects happen fast, and for an enterprise trusted to carry out the work, a communication system boasting a swift setup time is essential.

We’ll be up and running and working alongside you from the get-go, so you won’t experience any frustrating delays in implementing our VCC. Moreover, we’re no strangers to the robust requirements demanded by the modern construction environment – take confidence that our VCC is as robust as it is reliable.

Whatever your chosen CRM, our VCC is able to integrate seamlessly and bring efficiency, productivity and profitability to your client communications. We can get your new system set up rapidly, quickly creating the conditions for your firm to complete projects to the best quality, on time, and on budget.

At every stage of our partnership, we’re totally committed to delivering hands-on, specialised support for our construction clients, available on-demand. It’s important to us that you yield the maximum levels of productivity and efficiency from your communications system, and we’re always on hand to help ensure that happens.

Just as our VCC is user-friendly and a pleasure to use, our team is warm, knowledgeable and supportive, so you don’t just get a communications provider – you get a partner, too.

With 24/7, around-the-clock functionality, your projects will never haemorrhage unnecessary costs from site emergencies or from failing to pick up priority messages.

Our VCC is perpetually reliable; meaning you can build your firm’s reputation as one that always works at maximum productivity. We understand that sites can be changeable environments, and that’s why we’ve built our VCC with flexibility and resilience at the forefront.

We understand that, in construction, it’s crucial to have the functionality of a tool that allows you to manage several working sites along with client enquiries and supply chain logistics – even when you’re away from the desk.

Our VCC is exactly that, meaning your firm will never be left playing catch-up; and on top of that, we can get straight to work with your existing system, so there’s no need to factor in any downtime.

In the construction industry, firms typically take many more calls than they do enquiries from other channels; while simultaneously incorporating omnichannel communication, we design our VCC to maximise traditional phone calls.

We support VoIP (Voice over Internet Protocol) for mobile and offsite comms; rapid setup comes as standard to match your fast turnaround times; and we facilitate simple call transfer capabilities, providing you with effective communications, even when you’re between sites or away from the desk.

Our VCC is engineered to support far-reaching, primarily phone-based networks; but that doesn’t mean we close the door on omnichannel. Rather, our voice module is one element of the full VCC package, equipped to do what you need, and giving you the room to grow.

Ensure your firm is well-positioned to always provide outstanding service to your clients – no matter when they get in touch. Our VCC shines a light on crucial performance statistics and data, so you know exactly where and how to make improvements.

The construction sector-specialised and comprehensive, hands-on support we provide is something we’re incredibly proud of.

We won’t just kit you out with our VCC and leave you to figure it out for yourself – that’s not how we work. We believe in human and knowledgeable support, so if you encounter any issues with your communications, or simply want to check-in, you can be assured of the support of a team that you know, and who understand your needs.

Partner with a communications provider that’s focused on helping you scale your operations, as well as improving the channels you currently use. Deliver outstanding customer service around-the-clock, fully-remote, and in any channel. Our VCC delivers a range of communication modules, including:

Voice

As a construction firm, the quality and effectiveness of your voice-based communications will be integral. Our VCC is built to help make you the best in the business.

AI web chat

A growing number of construction firms are looking to AI-powered webchat to deal with routine questions and enquiries. Our VCC allows you to implement that functionality – and, of course, a human agent can step in to take control of web chat at any time.

Email

Avoid frustrating and never-ending back-and-forths with optimised email communications.

SMS

For when your customers or teams want to get in touch fast, provide them with an efficient and practical SMS channel.

Social media

The power of social media to grow your operations and build your firm’s reputation has never been greater. Start making gains on social media now.

Voice over Internet Protocol is a must-have for the modern construction firm aiming for optimal productivity. Your remote and/or offsite workers will never be unavailable, thanks to our VCC’s HD voice quality, and your wider firm’s networks will benefit from streamlined connectivity. Our VoIP app is available for Windows, MacOS, iOS and Android.

This is a system with limitless scalability, and one that enables you to facilitate more effective communications for a reduced cost.

Client and team communications are changing; just because you receive the majority of your communications over the phone today, doesn’t mean it’ll always be this way.

Our VCC complements the voice module with a full suite of accompanying functionalities including email, SMS, webchat and social media, so you can guarantee the scalability and ongoing practicality of your firm’s interactions. What’s more, with our VCC you have the freedom to select exactly those modules that you need to match your business goals.

Not all construction enterprises require exactly the same solution, and others may be dealing with financial limitations. We understand this, and every time we partner with a firm, we adapt our services to best suit their individual needs.

Our VCC comes packed with a full complement of advanced, modern features – one of which is the ability to self-provision. That means you’re able to head-up and oversee the day-to-day running of your networks. And, of course, we’re here when you need us – 24/7, 365.