Anti-Bullying Week 2025: Connection, Kindness, and Communication
It takes connection to build kindness This week, as the UK observes Anti-Bullying Week 2025, we are reflecting on what...
Another Year of Excellent Compliance Achievements
Another Year of Excellent Compliance Achievements This month, we are proud to announce that Call Handling Services Ltd...
Certified Secure: What Cyber Essentials Plus Means for Our Clients
For helplines, charities, and public services, trust isn’t a feature. It’s fundamental. More and more, organisations...
Modernising Healthcare Contact Centre For Better Patient Experience and Helpline Success
The healthcare sector is undergoing a digital transformation, driven by the need for efficiency, cost-effectiveness,...
Response to CrowdStrike Cyber Incident – Call Handling Assurance and Recovery Steps
Last Friday morning, on the 19th of July, numerous reports emerged worldwide of a global outage involving the...
Experience CHS: Enriching Communications, Elevating Partnerships
At Call Handling Services Ltd (CHS), we understand that every call, every connection, matters. A clear purpose to...
Navigating the Future of Cybersecurity: Embracing Zero Trust and a Passwordless World
In an era where digital interactions underpin business operations, cybersecurity isn't luxury — it's an absolute...
Generative AI in Charity and Healthcare Sectors: Balancing Risks and Rewards
Recently, the emergence of generative AI and large language models has revolutionised various industries, offering...
Customer Loyalty, Virtual Contact Centre Software, & the Public Sector
Did you know that 95% of people feel that being able to trust an organisation is a prerequisite to feeling loyal...
Want to Improve Customer Satisfaction Scores? Here’s How
Customer satisfaction: yardstick, touchstone, the indispensable performance gauge of contact centres everywhere. In...
Learn More About Who We Are
Call Handling is a recognised market leader in the provision of industry-specialised Cloud Contact Centre Solutions in the UK. Established in 1999, our business has always been positioned at the crest of developing comms tech.