by user | Nov 16, 2022 | Contact Centre
In 2015, BT (British Telecoms) released an announcement declaring that, from 2025, ISDN (integrated services digital network) and PSTN (public switched telephone network) lines will be permanently turned off. Instead, every phone line in the UK will be digital,... 
by user | Nov 16, 2022 | Charities, Contact Centre 101
When a client, user or customer picks up the phone to contact your charity, it’s in everyone’s interest for the call to get handled swiftly. After all, time is money; one of our most precious resources. While you might think that in our modern world of digital... 
by user | Nov 4, 2022 | Charities
In this day and age, any organisation handling client or customer calls is under tremendous pressure to deliver a first-class customer experience (CX). Users expect that personal touch and white glove shine when they make contact, and part of the way an organisation... 
by user | Nov 4, 2022 | Industries
Generally speaking, the modern user journey or customer experience is made up of multiple channels and various touchpoints. As a public service, a user might initially discover your organisation via social media; they may visit your website, and interact with your web... 
by user | Nov 4, 2022 | Contact Centre
You’ve heard the phrase, ‘the customer is always right.’ Whether or not that’s actually true is open to debate; but the fact is, in our modern and digital age, the customer must always, without exception come first – or, at least, they...
