by user | Jan 24, 2023 | Contact Centre 101, Cloud
As a contact centre director, you’ll already know how important it is to monitor operational performance. In the words of Carly Fiorini (former CEO of HP): “the goal is to turn data into information, and information into insight.” It is with this spirit that contact... 
by user | Jan 24, 2023 | Artificial Intelligence
It may not look quite like a scene from Terminator, Ex Machina or I, Robot, but the rise of the bots is already well underway – or at least, the rise of the chatbot. Nowhere has this growth in prominence been more evident than in customer experience (CX) and... 
by user | Jan 24, 2023 | Contact Centre 101
Wouldn’t it be great if the contact centre that works for 100 customer enquiries, worked equally well for 1000… or even 10,000? In other words: wouldn’t it be great to operate with a truly scalable contact centre? Well, here’s some good news: scalability is no longer... 
by user | Jan 24, 2023 | Charities
We’ve all been there – you’re busy at work when, suddenly, a nuisance call comes on the line to hijack your day. At best, nuisance calls are an inconvenience: they interrupt your workflow and waste time. At worst, they can lead to serious consequences and scams:... 
by user | Dec 21, 2022 | Charities
Your charity’s ability to plan and execute a high-quality digital experience is key to your ongoing success. It won’t come as a shock to hear that, in recent years, customer experience management specialists have turned their attention to online channels in a big way;...
