by Emil | May 10, 2023 | Customer Engagement
Did you know that 95% of people feel that being able to trust an organisation is a prerequisite to feeling loyal towards it (Salesforce)? Or that 14% of the most loyal users actively express their loyalty by publicly endorsing or defending an organisation via social... 
by Emil | May 10, 2023 | Contact Centre 101, Customer Engagement
Customer satisfaction: yardstick, touchstone, the indispensable performance gauge of contact centres everywhere. In the digital age especially, where time is money, journeys matter more than ever before, and anything less-than-premium service is likely to have users... 
by Emil | May 10, 2023 | Customer Engagement, Hubbub
The rise of digital technology has fundamentally changed the way customers interact with businesses. Things move fast in the digital age, and, to stay competitive in this ever-changing landscape, customer service teams must prioritise digital customer experience... 
by Emil | May 10, 2023 | Artificial Intelligence
Anyone with access to the news in any of its formats – online, in-app, traditional print, word of mouth – cannot fail to have noticed the recent buzz around AI. This surge in prominence comes in response to huge steps forward in what AI (artificial... 
by Emil | Mar 1, 2023 | Customer Engagement, Contact Centre 101
If you’re a contact centre operator, service agent or customer support team member – and provided you haven’t been living in a cave for the past thirty years – you’re already familiar with the highest telecommunications truth of them all: Customer....
