by Emil | May 10, 2023 | Customer Engagement
Did you know that 95% of people feel that being able to trust an organisation is a prerequisite to feeling loyal towards it (Salesforce)? Or that 14% of the most loyal users actively express their loyalty by publicly endorsing or defending an organisation via social... 
by Emil | May 10, 2023 | Contact Centre 101, Customer Engagement
Customer satisfaction: yardstick, touchstone, the indispensable performance gauge of contact centres everywhere. In the digital age especially, where time is money, journeys matter more than ever before, and anything less-than-premium service is likely to have users... 
by Emil | May 10, 2023 | Customer Engagement
The rise of digital technology has fundamentally changed the way customers interact with businesses. Things move fast in the digital age, and, to stay competitive in this ever-changing landscape, customer service teams must prioritise digital customer experience... 
by Emil | May 10, 2023 | Artificial Intelligence
Anyone with access to the news in any of its formats – online, in-app, traditional print, word of mouth – cannot fail to have noticed the recent buzz around AI. This surge in prominence comes in response to huge steps forward in what AI (artificial... 
by Emil | Mar 1, 2023 | Customer Engagement, Contact Centre 101
If you’re a contact centre operator, service agent or customer support team member – and provided you haven’t been living in a cave for the past thirty years – you’re already familiar with the highest telecommunications truth of them all: Customer....
