by Emil | Mar 1, 2023 | Business Solutions, Contact Centre
“Word of mouth is so very, very powerful,” says Jeff Bezos. “If there’s one reason we have done better than our peers in the internet space over the last 6 years, it is because we have focused like a laser on customer experience […] that really does matter.”... 
by Emil | Mar 1, 2023 | Contact Centre
They say the journey is as important as the destination. In every walk of life, we may have a finish line in sight or a goal we’re striving to achieve – but the way we get there is as important as the fact of having made it at all. Nowhere is this truer than in... 
by Emil | Mar 1, 2023 | Contact Centre 101
Don’t they say possession makes up nine-tenths of the law? Well, when it comes to data security and public sector communications, that means possessing a clear and practical understanding of data protection laws, such as the UK Data Protection Act (2018). The EU GDPR...
