Modernising Healthcare Contact Centre For Better Patient Experience and Helpline Success
The healthcare sector is undergoing a digital transformation, driven by the need for efficiency, cost-effectiveness,...
The Impact of ISDN Switch Off for UK Businesses
In 2015, BT (British Telecoms) released an announcement declaring that, from 2025, ISDN (integrated services digital...
How to Improve Average Handle Time for your Charity Virtual Contact Centre
When a client, user or customer picks up the phone to contact your charity, it’s in everyone’s interest for the call...
The Importance of First-Call Resolution in the Charity Sector
In this day and age, any organisation handling client or customer calls is under tremendous pressure to deliver a...
The Importance of Secure Call Handling in the Public Sector
Generally speaking, the modern user journey or customer experience is made up of multiple channels and various...
Top 5 Methods of Building Customer-centricity in Your Virtual Contact Centre
You've heard the phrase, 'the customer is always right.' Whether or not that's actually true is open to debate; but...
Why is Customer Loyalty Important in Retail?
In the ultra-connected, modern, hyper-competitive purchasing environment, customer loyalty is of unprecedented...
How to Improve Customer Retention Rate with CCaaS (Contact Centre as a Service)
The chances are, you already know that acquiring a new customer is dramatically more expensive than retaining an...
Learn More About Who We Are
Call Handling is a recognised market leader in the provision of industry-specialised Cloud Contact Centre Solutions in the UK. Established in 1999, our business has always been positioned at the crest of developing comms tech.