Navigating the Future of Cybersecurity: Embracing Zero Trust and a Passwordless World
In an era where digital interactions underpin business operations, cybersecurity isn't luxury — it's an absolute...
The Importance of Secure Call Handling in the Public Sector
Generally speaking, the modern user journey or customer experience is made up of multiple channels and various...
Top 5 Methods of Building Customer-centricity in Your Virtual Contact Centre
You've heard the phrase, 'the customer is always right.' Whether or not that's actually true is open to debate; but...
Why is Customer Loyalty Important in Retail?
In the ultra-connected, modern, hyper-competitive purchasing environment, customer loyalty is of unprecedented...
How to Improve Customer Retention Rate with CCaaS (Contact Centre as a Service)
The chances are, you already know that acquiring a new customer is dramatically more expensive than retaining an...
Learn More About Who We Are
Call Handling is a recognised market leader in the provision of industry-specialised Cloud Contact Centre Solutions in the UK. Established in 1999, our business has always been positioned at the crest of developing comms tech.