Generative AI in Charity and Healthcare Sectors: Balancing Risks and Rewards
Recently, the emergence of generative AI and large language models has revolutionised various industries, offering...
How to Reduce Business Costs with Cloud Contact Centre Software
Whatever your industry landscape, the question of how to reduce business costs is one that every organisation must...
5 Ways to Improve the Omnichannel Customer Experience with Our Virtual Contact Centre
By now, a single-stream consumer experience may as well be stone age technology. It was once possible for companies to...
How Virtual Contact Centre Software Helps Create an Exceptional Customer Experience
At a core level, what does the customer experience (CX) mean for your organisation? Is it the way your marketing and...
How a Virtual Contact Centre Helps You Develop Your Customer Experience Strategy
Both a popular buzzword in communication services, and an essential driver of customer retention, you might be...
The Impact of ISDN Switch Off for UK Businesses
In 2015, BT (British Telecoms) released an announcement declaring that, from 2025, ISDN (integrated services digital...
How to Improve Average Handle Time for your Charity Virtual Contact Centre
When a client, user or customer picks up the phone to contact your charity, it’s in everyone’s interest for the call...
The Importance of First-Call Resolution in the Charity Sector
In this day and age, any organisation handling client or customer calls is under tremendous pressure to deliver a...
The Importance of Secure Call Handling in the Public Sector
Generally speaking, the modern user journey or customer experience is made up of multiple channels and various...
Top 5 Methods of Building Customer-centricity in Your Virtual Contact Centre
You've heard the phrase, 'the customer is always right.' Whether or not that's actually true is open to debate; but...
Learn More About Who We Are
Call Handling is a recognised market leader in the provision of industry-specialised Cloud Contact Centre Solutions in the UK. Established in 1999, our business has always been positioned at the crest of developing comms tech.