Response to CrowdStrike Cyber Incident – Call Handling Assurance and Recovery Steps
Last Friday morning, on the 19th of July, numerous reports emerged worldwide of a global outage involving the...
The Importance of Call Protection Services for Charities
We’ve all been there - you’re busy at work when, suddenly, a nuisance call comes on the line to hijack your day. At...
What is Digital Customer Experience and Why is It Important for Charities?
Your charity’s ability to plan and execute a high-quality digital experience is key to your ongoing success. It won’t...
The Benefit of Data Analytics to Improve Customer Experience
It’s a maxim as old as business itself: in order to succeed, you must first know your customer. With the data...
How to Reduce Business Costs with Cloud Contact Centre Software
Whatever your industry landscape, the question of how to reduce business costs is one that every organisation must...
5 Ways to Improve the Omnichannel Customer Experience with Our Virtual Contact Centre
By now, a single-stream consumer experience may as well be stone age technology. It was once possible for companies to...
How Virtual Contact Centre Software Helps Create an Exceptional Customer Experience
At a core level, what does the customer experience (CX) mean for your organisation? Is it the way your marketing and...
How a Virtual Contact Centre Helps You Develop Your Customer Experience Strategy
Both a popular buzzword in communication services, and an essential driver of customer retention, you might be...
The Impact of ISDN Switch Off for UK Businesses
In 2015, BT (British Telecoms) released an announcement declaring that, from 2025, ISDN (integrated services digital...
How to Improve Average Handle Time for your Charity Virtual Contact Centre
When a client, user or customer picks up the phone to contact your charity, it’s in everyone’s interest for the call...
Learn More About Who We Are
Call Handling is a recognised market leader in the provision of industry-specialised Cloud Contact Centre Solutions in the UK. Established in 1999, our business has always been positioned at the crest of developing comms tech.