Summer Demand in Contact Centres: What We’ve Learnt. Lesson #1
Summer doesn't make demand more predictable. It makes flexibility more important For 35 years, we've worked...
NHS Data Security and Protection Toolkit (DSPT) 2025-26 assessment
We're proud to announce that Call Handling Services has achieved "Standards Exceeded", the highest rating, in the NHS...
Responsible AI in Contact Centres: Why Human Oversight Still Matters in Helplines and Support Services
Artificial intelligence is rapidly becoming part of modern communication services. From call transcription and...
Why Voice Still Wins
Digital channels are rising and shaping a new reality for service design. Across the UK public sector, digital contact...
Anti-Bullying Week 2025: Connection, Kindness, and Communication
It takes connection to build kindness This week, as the UK observes Anti-Bullying Week 2025, we are reflecting on what...
Another Year of Excellent Compliance Achievements
Another Year of Excellent Compliance Achievements This month, we are proud to announce that Call Handling Services Ltd...
Certified Secure: What Cyber Essentials Plus Means for Our Clients
For helplines, charities, and public services, trust isn’t a feature. It’s fundamental. More and more, organisations...
Modernising Healthcare Contact Centre For Better Patient Experience and Helpline Success
The healthcare sector is undergoing a digital transformation, driven by the need for efficiency, cost-effectiveness,...
Response to CrowdStrike Cyber Incident – Call Handling Assurance and Recovery Steps
Last Friday morning, on the 19th of July, numerous reports emerged worldwide of a global outage involving the...
Experience CHS: Enriching Communications, Elevating Partnerships
At Call Handling Services Ltd (CHS), we understand that every call, every connection, matters. A clear purpose to...
Learn More About Who We Are
Call Handling is a recognised market leader in the provision of industry-specialised Cloud Contact Centre Solutions in the UK. Established in 1999, our business has always been positioned at the crest of developing comms tech.