by Elena Doperchuk | Mar 18, 2026 | Industries
Artificial intelligence is rapidly becoming part of modern communication services. From call transcription and automated summaries to intelligent routing and AI-powered assistants, AI is transforming how organisations manage conversations with the people they... 
by Elena Doperchuk | Nov 27, 2025 | Industries, Customer Engagement
Digital channels are rising and shaping a new reality for service design. Across the UK public sector, digital contact has seen a dramatic rise. Helplines, NHS services, and local authorities are experiencing: sharp increases in webchat and messaging, more users... 
by Elena Doperchuk | Nov 13, 2025 | Our team, Industries
It takes connection to build kindness This week, as the UK observes Anti-Bullying Week 2025, we are reflecting on what it means to truly listen, respect, and empower one another, values at the heart of how we work at Call Handling. Our business is built on... 
by Elena Doperchuk | Sep 2, 2025 | Announcements, Business Solutions, Healthcare
Another Year of Excellent Compliance Achievements This month, we are proud to announce that Call Handling Services Ltd has successfully renewed our ISO 9001 certification and transitioned to the latest ISO/IEC 27001:2022 standard — with no non-conformances identified... 
by Elena Doperchuk | Jul 2, 2025 | Announcements, Business Solutions
For helplines, charities, and public services, trust isn’t a feature. It’s fundamental. More and more, organisations are asking deeper questions — about how their technology partners handle data, protect privacy, and reflect their values. You have asked, and we hear...
