Another Year of Excellent Compliance Achievements
This month, we are proud to announce that Call Handling Services Ltd has successfully renewed our ISO 9001 certification and transitioned to the latest ISO/IEC 27001:2022 standard — with no non-conformances identified during the audit. Together with Cyber Essentials Plus, these certifications demonstrate our commitment to quality, security, and continuous improvement for our clients.
Why this matters
- ISO 9001 – the international benchmark for quality management, ensuring our clients benefit from efficient, consistent, and client-focused processes.
- ISO/IEC 27001:2022 – the latest standard for information security, helping us protect sensitive data, reduce cyber risks, and keep ahead of evolving threats.
- Cyber Essentials Plus – an independent UK government-backed certification validating our strong cyber defences.
Beyond compliance – a company-wide effort
This achievement is not the result of a one-off project, but a company-wide commitment. Every team, from operations and IT to HR and leadership, has played a role in shaping policies, reviewing practices, and embedding security and quality into daily activities.
We are already aligned with other global standards, including business continuity (ISO 22301) and cloud security (ISO/IEC 27017), and we plan to continue adding meaningful certifications that provide assurance of our dedication to quality and security.
For our clients, this means ongoing peace of mind: that their data and services are supported by a team committed to continuous improvement, resilience, and excellence.
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