For helplines, charities, and public services, trust isn’t a feature. It’s fundamental. More and more, organisations are asking deeper questions — about how their technology partners handle data, protect privacy, and reflect their values. You have asked, and we hear you.
We have built not just systems, but a way of working that puts care, security, and long-term thinking at the centre of everything we do. That’s why we’re proud to share that we’ve just achieved Cyber Essentials Plus certification, a UK government-backed standard that confirms our defences against cyber threats have been independently tested and verified.
We also proudly maintain two internationally recognised ISO certifications, ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) and have our systems tested annually by a CREST-accredited penetration tester.
These certifications help demonstrate that our policies and processes meet recognised international standards. But certifications alone don’t tell the full story.
What does this look like in practice? It means:
- Choosing and working with suppliers who meet our standards for information security, data protection, and ethical practices, asking the right questions about information security, data protection, and ethical practices, including modern slavery and environmental impact.
- Designing secure development and access control, and data management that doesn’t just meet technical requirements, but reflects the kind of organisation we want to be.
- Regularly updating our numerous policies and creating new ones that reflect our commitments, including those covering cloud services, procurement, and asset management, all shaped by standards like ISO 27001:2022 and aligned with UK legislation. These updates support secure working in modern environments — including hybrid teams and third-party platforms — while also reinforcing our commitment to sustainability and responsible business.
This approach supports secure working in modern environments, including hybrid teams and third-party platforms, while also reinforcing our commitment to sustainability and responsible business.
Our team meets regularly to ask: What’s changed? What needs improving? What could go wrong — and how do we prevent it? We know that perfect security may be out of reach, but thoughtful and consistent improvement is always possible.
At Call Handling, we aim to be a provider that our clients can rely on not just for technical capability, but for shared values and transparent practices. We’re proud of the care that goes into our systems — and we hope it’s something you can feel, even if you never see it.
Book a free consultation to discuss your organisation’s challenges and explore how we can help you achieve your goals.