Hit Your KPIs & Core Metrics: Manifest Your Long-Term Business Goals
Excellent Buying Experiences Turn Shoppers into Lifelong Brand Loyalists
Empathy Meets Omnichannel Innovation & CRM Integration
You’re in Good Company
satisfied users
UK clients served
%
uptime on our VCC
supplied hosted and cloud telephony
Omnichannel Cloud Software for Retail
Improving Purchasing Experiences, However Customers Shop
Voice
AI Web Chat
SMS
Social Media
Looking for a Custom Contact Centre Build?
View Our Flexible Pricing Plans
Turn Questions & Contact Enquiries…
…into Connections & Conversions
Active agents
Interactions handled per year
Call minutes handled per year
We’re the Perfect Cloud
Software for Retail
Connect Your Stores & Call Centres to Ensure a Resilient Network
Bring eCommerce into Your Customer’s Purchasing Experience
Improve CSAT Rates, Increase Service Level & Reduce Abandonments
Track Agent/User Activity for Added Visibility
Fully Remote Control For Unprecedented Flexibility & Versatility
Integrate with Existing Software and Start Improving CX Immediately
We’re Retail-Focussed & Fully Supportive
Our VCC
Your Digital Customer Service Solution
Self-Provisioning Tools Make Sense for Retail
Improve Productivity, Gain Clarity & Understand Performance
Social Media is Essential. Connect with Your Customers Wherever They Are
Consolidate Tools to Improve Workflows & Maximise Efficiency
Providing Retail-Dedicated Cloud Contact Solutions
British Heart Foundation
With a partnership spanning over a decade, our VCC is used throughout BHF to streamline communications and improve support.
We Provide Outstanding Service. Just Like Our Partners
“Call Handling offer a very unique cloud based solution and it wasn’t until we had the system demonstrated to us that we realised the capability”
Ade Worley
ICT MANAGER
Providing Retail-Dedicated Cloud Contact Solutions
British Heart Foundation
With a partnership spanning over a decade, our VCC is used throughout BHF to streamline communications and improve support.
We Provide Outstanding Service. Just Like Our Partners
“Call Handling offer a very unique cloud based solution and it wasn’t until we had the system demonstrated to us that we realised the capability”
Ade Worley
ICT MANAGER
Elevate & Enrich Your CX with Our VCC
Boost Your Order Volume with Efficient Buyer-Seller Communication
Make Payment Easy for Your Shoppers & Convert More Customers
Give Customers Peace of Mind & Protect Your Company from Liabilities
In the Retail Sector, Insight is Invaluable
Utilise our advanced analytics and statistical reporting and gain crucial insight into the effectiveness of your customer communications
Our VCC comes complete with a full suite of performance monitoring, data reports & statistical analysis, to keep your sales team driving towards its core KPIs – service level, CSAT, ROAS, ROI and more.
Customers Expect a Personalised, Meaningful & Prompt Response in Every Channel
Our AI Chatbot Makes that a Reality
Improve Customer Satisfaction Levels: Schedule Your Demo Today
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FAQs: Retail & Our VCC
Is the VCC suitable for retailers?
We understand the retail industry – in fact, our VCC is designed for it. Boost your ROI, elevate your CSAT, increase your service level, reduce your abandonment rates and more. We know the metrics that matter, and our dedicated software is made to help you achieve them.
The modern technology and cutting-edge features of our self-provisioning system allow you to oversee the day-to-day running of your communications system, without the intervention of external personnel – but of course, we’re here to provide all the support you need, 24/7, 365 days a year.
What are the retail-specific benefits of the VCC?
Our VCC is a revolutionary, cloud-based contact centre solution that can transform the way retailers communicate. Below, you’ll find just a few of its operational advantages:
- Quickly and easily put your stores in touch with customer support centres and head office, seamlessly transferring calls and dealing with enquiries.
- Fully realise your digital transformation by effectively connecting customer contact, communications & interactions with your online stores.
- Complaints and irregular requests can hinder the efficiency of retail operations. With our VCC, you can refine resolution times to a minimum and allow support teams to quickly bring things to a satisfactory conclusion.
- Your customer service teams will gain unparalleled insight into consumer behaviour, market forces and purchasing trends with the detailed & analytical insight afforded by our VCC.
- Enable fully-remote, comprehensive omnichannel customer service. Improve customer relationships and optimise your sales reps. Make wherever you are, your centre of operations.
- Our VCC is made for independent retailers and multinational corporations alike. It integrates with your current system and comes with limitless scalability, so it’ll always be suitable for your business goals.
Why is a streamlined CX important in retail?
Retailers who service their customers with a first-class shopping experience enjoy unparalleled lifetime customer value. Utilise our VCC to maximise your communications and make dedicated, repeat customers a reality for your organisation.
The cutting-edge buying experience you’ll provide with our VCC means it’ll be easier than ever before for your buyers to make a purchase. Take the customer’s effort out of shopping, and enable efficient self-service with fully remote card payment functionality.
Does my organisation need to go omnichannel?
As your customers switch buying & communication channels, they expect a personalised, white-glove service. Our VCC is the retail-dedicated solution ensuring your customers always feel valued, and that they’re dealt with like & by real people… just like our partners feel about us. And, since we’ll integrate seamlessly with your chosen CRM, we can get started immediately.
Our VCC is built to facilitate an enhanced omnichannel shopping experience. Your customers will be able to find what they’re looking for easily, more quickly, and make a fully-supported, rapidly-fulfilled purchase – without the need for you to hire more customer service agents.
Take social media for example: Facebook, Instagram, LinkedIn, Twitter, WhatsApp… the modern consumer has countless social media options available. Enable your organisation to meet and communicate with your customers, whichever social platform they choose.
What communication modules does the VCC offer?
Our VCC offers a number of retail-specific communication solutions, including:
Voice
For when customers want to hear a human voice on the end of the line.
AI web chat
Customer enquiries and issues can be dealt with efficiently using our AI or agent-supported web chat module, no matter the channel.
Avoid endless & frustrating back-and-forths with customers. Optimise your email communications today.
SMS
Deliver text updates and provide outstanding service directly to your customer’s mobile device.
Social media
Facebook, Instagram, Twitter, LinkedIn, WhatsApp… these days, your customers use a variety of SM channels. Ensure you facilitate enriched communications and quality service, whichever channel they choose.
How does the VCC help improve performance?
Our VCC, designed especially for retailers, can manifest a dramatic uptick in your operational efficiency. Moreover, you’ll gain valuable insight into your retail processes, and make well-informed decisions based on a nuanced understanding of your employees’ performance levels.
Our VCC comes complete with a full suite of performance monitoring, data reports & statistical analysis, to keep your sales team driving towards its core KPIs – service level, CSAT, ROAS, ROI and more.
Is the VCC a secure system?
The need for robust data security in retail is at an all-time high. Safe handling of customers’ personal information is an express priority with our VCC – that’s why we collaborate so closely with PCIPal, the market leaders in secure payments over the phone.
Enable your shoppers to purchase in faith & confidence, with security protocols that far exceed those of other retailers.
What kind of support do you offer alongside the VCC?
We pride ourselves on our on-demand support for retailers, and we’re dedicated to helping you use our VCC in a way that best supports your organisation.
Using our software is so much more than just a quick transaction. With self-provisioning tools, you’ll own your organisation’s communications, and we’ll be there 24/7 to help you navigate any issues.