Contact Centre resources to support your goals.

Product

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Customer Stories

We’ve helped hundreds of organisations across the charity, retail, public service and construction sectors unify their communications via our VCC (Virtual Contact Centre). Explore our top customer stories here.

Our Customer Stories

NHS Foundation Trust

NHS Foundation Trust

Surrey and Borders Partnership NHS Foundation Trust required a solution for people calling or texting in, needing help in the Surrey area.

The Silver Line

The Silver Line

The Silver Line required a cloud based solution that would work with all of their volunteers home phones or mobiles regardless of provider.

CHILDREN 1ST

CHILDREN 1ST

CHILDREN 1ST wanted to lead on a Scotland–wide service to provide support and advice for separated or separating families.

CW Entertainment (CWE)

CW Entertainment (CWE)

Looked at six call centre solutions and shortlisted two providers. Ultimately, Call Handling’s VCC solution was felt to best match.

British Heart Foundation

British Heart Foundation

Background The British Heart Foundation is the UK’s biggest founder of heart research in the UK, spending a massive 120 million in 2013 alone to help transform the lives of people living with heart and circulatory conditions. BHF main offices are in London, Surrey and...

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