Our VCC Pricing Plans
Enterprise / Custom
£ POA / annual
£ POA / monthly
- Channels: Omni-channel routing including Voice, Web Chat, Email, SMS and WhatsApp
- IVR: Advanced, Call care, Text to speech, Voicebots
- Voice: ACD (Automatic Call Distribution), Call Queuing, Phone number (NGN), Call back lists, Shared Contacts, Voicemail, Softphone, Audio file management, Listening In, Call back from queue, Targeted Call Recording, Abandoned queue recover, Call back from website, Scheduled call back, SMS call back
Inbound and Outbound call minute bundles available in all plans, contact us to discuss options / pricing*
- Agent Application: Outbound calls, Agent day stats, Internal Chat, CRM Popping, Single Sign On (SSO)
- AI: Futr – AI Chatbot*, (AI-powered) Agent Knowledgebase, (AI-powered) interactions analytics
- Contact Centre Management: Voice queue configuration, Voice queue overflows, Agent queue mappings, Manager Pro Interface, Online call flow tool, Performance Management, Workforce Management
- Insights: Reporting and Statistics, Data Capture, Surveys, Wall boards, Dashboards
- Integrations: Salesforce*, Microsoft Dynamics CRM*, Zendesk*, PCI Pal – Secure Payments*, Futr – AI Chatbot*, Microsoft Teams*, App Marketplace, API’s, Bot gateway
- Admin: Managed administration, User management, Access Controls, User groups and profiles
- Support: Free 24/7, Subject to fair use policy
*Available in this plan as an add-on, contact for pricing.
*Minimum licence commitments apply.
*Inbound and Outbound call minute bundle included for free for 03 and UK national numbers
Professional
£ 29.00 73.00 / annual
- Channels: Omni-channel routing including Voice, Web Chat, Email, SMS and WhatsApp
- IVR: Advanced and Call care
- Voice: ACD (Automatic Call Distribution), Call Queuing, Phone number (NGN), Call back lists, Shared Contacts, Voicemail, Softphone, Audio file management, Listening In, Call back from queue, Targeted Call Recording, Abandoned queue recover
Inbound and Outbound call minute bundles available in all plans, contact us to discuss options / pricing*
Reduced usage prices over standard (poa)
- Agent Application: Outbound calls, Agent day stats, Internal Chat, CRM Popping, Single Sign On (SSO)
- AI: Futr – AI Chatbot*
- Contact Centre Management: Voice queue configuration, Voice queue overflows, Agent queue mappings, Manager Pro Interface
- Insights: Reporting and Statistics, Data Capture, Surveys, Wall boards
- Integrations: Salesforce*, Microsoft Dynamics CRM*, Zendesk*, PCI Pal – Secure Payments*, Futr – AI Chatbot*, Microsoft Teams*
- Admin: Managed administration
- Support: Free 24/7, Subject to fair use policy
*Available in this plan as an add-on, contact for pricing.
*Minimum licence commitments apply.
*Inbound and Outbound call minute bundle included for free for 03 and UK national numbers
Standard
£ 16.00 40.00 / annual
- Channels: Voice
- IVR: Basic
- Voice: ACD (Automatic Call Distribution), Call Queuing, Phone number (NGN), Call back lists, Shared Contacts, Voicemail, Softphone, Listening In, Targeted Call Recording
Inbound and Outbound call minute bundles available in all plans, contact us to discuss options / pricing*
Reduced usage prices over lite (poa)
- Agent Application: Outbound calls, Agent day stats, Internal Chat
- Contact Centre Management: Voice queue configuration, Voice queue overflows, Agent queue mappings
- Insights: Reporting and Statistics
- Integrations: Salesforce*, Microsoft Dynamics CRM*, Zendesk*, PCI Pal – Secure Payments*, Futr – AI Chatbot*, Microsoft Teams*
- Admin: Managed administration
- Support: Free 24/7, Subject to fair use policy
*Available in this plan as an add-on, contact for pricing.
*Minimum licence commitments apply.
*Inbound and Outbound call minute bundle included for free for 03 and UK national numbers
Lite
- Channels: Voice
- IVR: Basic
- Voice: ACD (Automatic Call Distribution), Call Queuing, Phone number (NGN), Call back lists, Shared Contacts, Voicemail, Softphone
Inbound and Outbound call minute bundles available in all plans, contact us to discuss options / pricing*
- Agent Application: Outbound calls, Agent day stats, Internal Chat
- Contact Centre Management: Voice queue configuration, Voice queue overflows, Agent queue mappings
- Insights: Reporting and Statistics
- Integrations: Salesforce*, Microsoft Dynamics CRM*, Zendesk*, PCI Pal – Secure Payments*, Futr – AI Chatbot*, Microsoft Teams*
- Admin: Managed administration
- Support: Free 24/7, Subject to fair use policy
*Available in this plan as an add-on, contact for pricing.
*Minimum licence commitments apply.
*Inbound and Outbound call minute bundle included for free for 03 and UK national numbers
We charge for the total number of distinct users on your account in any month. An active user is a unique user who has utilised the system in that month.
We charge for the peak concurrent users in your account in any month. Concurrent users is the peak number of users who have used the system in any month at the same time.
Flexible
Don’t get tied to long-term contracts – our plans are flexible to accommodate your needs & situation
Accessible
Different packages built for varying degrees of functionality. You’ll never feel in the dark about our solutions
Built For You
Designed specifically with your sector in mind, and expressly tailored to your operational needs
Valued by Our Clients
Our VCC software is deployed by our partners, integrating with existing systems to make client service a pleasure – for everyone.
“Virtual Contact Centre is seamless, providing communication benefits we never would have thought possible.”
Does Your Organisation Have Specific Cloud Contact Requirements?
No worries. Let’s talk
Reap the benefits of our specially-designed, customizable VCC. Watch your customer satisfaction soar.
Dedicated Support from Our Team. Every Step of the Way
Built Specifically for the Charity, Retail, Public Sectors and Construction Firms
Boost ROI & Increase Productivity
Turn Potential Buyers into Loyal Customers
VCC Pricing FAQs
Can I add Professional features to my Lite installation?
Yes, absolutely. We’re happy to help you build a Virtual Contact Centre best-suited to your needs.
Many of our customers pick and choose exactly which Professional features they’d like to include as part of their Lite VCC, allowing for a bespoke and optimised installation.
Add-ons start from £2.50 per active user, with each module competitively priced to provide maximum value. Talk to us to learn more about selecting individual modules, or call 0333 321 0888.
What is meant by per active user and per concurrent user?
With our per active model, you will be charged based on the number of distinct, individual users active on the system during the month (or specified billing period).
The per concurrent user pricing model charges based on the maximum number of users utilising the VCC system simultaneously within a month.
How are active users and concurrent users calculated?
Active Users
- Active users are the distinct or unique individuals who have utilised the VCC system at least once during the billing period.
- We determine their activity based on the recorded events they have initiated. When the system registers a user-triggered event, the user’s status becomes active for that month / billing period.
Concurrent Users:
- Concurrent users refers to the peak number of users utilising the system at the same time during the billing period. This includes both web users and active users.
- The VCC system will maintain sessions for each user in order to determine concurrency. A session is a period during which a user is considered to be utilising the system.
- Sessions are triggered by user activity or an event, and conclude after 15 minutes of inactivity.
- Sessions begin when users signal readiness for work. If a user is designated as active, and not otherwise engaged on the system, the session will continue until they log out. Therefore, active user sessions aren’t concluded by the 15-minute inactivity timer mentioned previously.
- Maximum concurrent users are calculated by tallying the peak number of overlapping sessions, where the sessions overlap for over 15 minutes. The 15-minute window takes into account the activity timeout and also provides a grace period for users to transition between shifts.