Cloud Contact Centre

Call Handling’s cloud contact centre allows you to grow your business more easily by providing all you need from a multi-channel communication solution without the need for any installation.

A cloud contact centre can be set up very quickly, will integrate with your current systems and is scalable to meet your long term requirements without ever becoming obsolete.

Perfect for a start-up company, an established cloud call centre or an expanding business looking to join multi sites or homeworkers. A cloud contact centre is an alternative to buying a traditional phone system or can be an enhancement to your existing system. Cloud contact centres and Call Centre Software is able to allow you to maximise the functionality of your phone system, reduce license fee costs, increase your capacity, have flexibility in where you work by allowing instant hot desking and offer the highest reliability and disaster recovery solutions available.

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Open Omni Channel Communication with:

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Voice

VOICE
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Web Chat

Web Chat module

Manage spikes in call volumes with effective call queueing

Virtual Queue

Give your callers the option to keep their position in the queue without having to stay on the line.

CallBack request

By giving the caller the option to request a call back, rather than stay in a queue, you can improve the customers experience and also level out the peaks and improve staff utilisation.

Priority Queueing

Prioritising some call queues above others can allow you to offer a premium service, combat potential loss of business and increase sales.

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• Agents specify or update their work number in real time, allowing them to work from anywhere and control when they are available for inbound calls
• Everything can be managed via a web interface although agent login status can be managed via phone if no internet connection is available. • Allows managers visibility of Agent activity and call centre status in real-time.

PCI DSS Payment System

Integrate our Level 1 full PCI DSS compliant payment system for all your over the phone payments.

Call Handling's payment solution allows an agent to take card details over the phone, whilst viewing input progress on a secure user friendly interface, without ever seeing or hearing the card holders details. Avoid the heavy penalties you could be liable for.

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Call Recording

Call Recording can enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business.

Advance Record works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.

Full details
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Statistics

At Call Handling we have developed a suite of statistical reports that tell you exactly what you need to know about your service performance.

Real time and Historic

Via agent, manager and PC wall boards you can see real time statistics of how your Call Centre, Department, Helpline is operating. The Online Statistics portal allows you to look up historical data apply filters and download to excel. 

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