Agent login - log out and multi status functionality
Full detailed management statistics
Skill, Priority and other routing options
No user licence charges
Call Handling’s cloud contact centre allows you to easily group agents according to skill sets and even prioritise routing to certain agents within. Comparable to the Automatic Call Distributor (ACD) found in most call centre systems. As call centres have become larger and deal with a wider range of enquiries, the need for skills based routing has arisen. By getting customers to the right agent quickly, you will improve your first call resolution rates, improve customer satisfaction, shorten call-handling time, make training shorter and thus increases agent utilisation, productivity, and, therefore revenue.