We’re proud to announce that Call Handling Services has achieved “Standards Exceeded”, the highest rating, in the NHS Data Security and Protection Toolkit (DSPT) 2025-26 assessment.
In a sector where data breaches can have serious consequences for patients and service users, compliance is not a competitive differentiator, it is a baseline. What sets companies apart is the level at which they meet that standard.
If you work in health or social care, you probably already know the DSPT. It is the framework the NHS uses to check that organisations handling patient data are doing so properly. There are three possible outcomes and we got the top one.
Why does this matter? Because the work we do sits inside some very sensitive environments. Helplines dealing with mental health. NHS services handling patient records. Charities supporting vulnerable people. The data flowing through these systems is not abstract. It belongs to real people in difficult situations, and they deserve to know it is being looked after.
For Call Handling Services, this rating reflects our priorities. As our NHS client base grows and our technology integrates more deeply into clinical and operational workflows, the security expectations on our infrastructure increase accordingly. Getting the highest rating means that our work is being done properly, and independently verified.
Check our status: https://www.dsptoolkit.nhs.uk/OrganisationSearch/8HN24