Call Handling have been proudly working in partnership with the Helplines Partnership (HLP) for 15 years HLP offer advice and training to Helplines across the UK and internationally and also authorised by the telecoms regulator Ofcom to manage the Helpline Freephone Range
Services Offered
Quality Standard
The Helplines Standard, a nationally recognised quality standard which defines and accredits best practice in helpline work. HLP developed the Standard recognising the diverse challenges and issues faced by helplines and the multiple ways in which today’s service users wish to make contact.
Tailored Support
With 25 years of knowledge and expertise in the helplines sector, HLP can assist with any aspect of helpline-related work whether you are looking to review or develop part of your service, or to set up a new helpline.
Setting Up a Helpline
As the membership body for the helpline sector, HLP offer guidance and advice to those setting up a helpline. HLP have developed a start-up support package based on their knowledge and experience to help you think about the fundamental aspects of setting up a helpline.
