Sustainability & Net Zero Statement

Sustainability & Net Zero Commitment

Call Handling Services Ltd (‘CHS’) recognises its responsibility to minimise environmental impact while delivering secure and reliable cloud-based communication services.

As a technology-led organisation operating a fully remote workforce, CHS seeks to reduce emissions through responsible operational practices, efficient use of digital infrastructure, and environmentally conscious decision-making across our services and supply chain.

CHS is committed to supporting the UK Government’s objective of achieving Net Zero greenhouse gas emissions by 2050.

Our Operational Model

CHS delivers services primarily through:

• cloud-based platforms hosted in UK and European data centres;
• secure remote working arrangements;
• digital collaboration and paperless business processes.

This operating model significantly reduces environmental impact associated with:

• commuting and business travel;
• physical office energy consumption;
• on-premise infrastructure requirements;
• printed documentation and physical media handling.

Carbon Reduction Approach

As a Small and Medium Enterprise (SME), CHS adopts a proportionate and risk-based approach to environmental sustainability focused on practical and measurable actions.

Our current carbon reduction measures include:

• operating without permanent office premises;
• minimising business travel through remote collaboration;
• use of energy-efficient cloud infrastructure providers;
• digital-first documentation and service delivery;
• lifecycle management and extended use of IT equipment;
• responsible procurement and supplier assessment where feasible.

Environmental Impact Through Service Delivery

In addition to reducing emissions within its own operations, CHS recognises that its cloud contact centre platform enables customers to operate flexible and remote working models.

By supporting distributed workforces and remote service delivery, CHS solutions help organisations reduce the need for physical office space, commuting, and business travel associated with traditional contact centre environments.

While these environmental benefits sit primarily within customers’ own operational carbon footprints, CHS aims to design and deliver services that support more sustainable and location-independent working practices across organisations of all sizes.

Supply Chain Responsibility

CHS seeks to work with suppliers and infrastructure providers that demonstrate recognised environmental and sustainability commitments, including energy efficiency, responsible data-centre operation, and environmental compliance certifications where applicable.

Environmental considerations form part of our wider supplier due diligence and governance processes.

Measurement & Future Development

CHS is developing a proportionate carbon measurement approach aligned with NHS and UK public sector expectations, including:

• assessment of operational emissions relevant to our business size;
• identification of material emission sources;
• continued reduction of avoidable environmental impact.

As the organisation grows, CHS intends to formalise carbon reporting and reduction targets appropriate to operational scale and customer requirements.

Governance, Review & Approval

Environmental sustainability forms part of CHS’ broader Environmental, Social and Governance (ESG) commitments and is overseen by senior management. This statement is approved by the Board of Directors and will be reviewed at least annually, or sooner where there are material changes to CHS operations, legal obligations, or regulatory expectations, or sustainability practices.