ESG / Social Responsibility Statement

Social Responsibility & Ethical Business Practices

Call Handling Services Ltd (‘CHS’) recognises its responsibility to operate ethically and contribute positively to the communities and sectors it serves.

Equality, Diversity & Inclusion

As stated in our Innovation, Sustainability & Social Responsibility Statement (page 7), CHS:

• promotes equality, diversity and inclusion across its workforce
• maintains a workplace culture based on respect and integrity
• does not tolerate discrimination, bullying or harassment
• expects equivalent standards from suppliers and partners

Ethical Supply Chain

CHS applies supplier risk assessment procedures to ensure that:

• suppliers operate in accordance with applicable legislation

• environmental and social risks are identified

• mitigating controls are implemented where necessary

No supplier currently identified on CHS’ risk register has been assessed as high-risk without appropriate mitigating controls (page 10 of our Innovation, Sustainability & Social Responsibility Statement).

Innovation & Responsible Technology

CHS seeks to:

• develop secure and accessible digital communication technologies

• provide cloud-based solutions that support remote access to essential services

• foster collaboration with clients and regulators to promote best practices in digital service delivery

Continuous Monitoring

CHS leadership is accountable for:

• ensuring services are delivered ethically and fairly

• monitoring operational risks across supply chains

• reviewing governance procedures to align with relevant legal and industry standards

Concerns relating to unethical, unfair or unsustainable practices may be reported to:

clientsupport@callhandling.co.uk 

Review & Approval

This statement is approved by the Board of Directors and will be reviewed at least annually, or sooner where there are material changes to CHS operations, legal obligations, or regulatory requirements.