Environmental Impact of Remote Working

About Our Working Model

Call Handling Services Ltd (‘CHS’) operates a predominantly remote workforce model. This approach forms a key component of our environmental sustainability strategy.

Remote working reduces environmental impact by limiting the need for physical office infrastructure and daily commuting while maintaining secure and resilient service delivery.

Reduced Travel Emissions

By enabling personnel to work remotely, CHS significantly reduces emissions associated with:

• employee commuting;
• domestic and international business travel;
• office-related transportation requirements.

Collaboration technologies are used as the default method for meetings, operational management, and customer engagement.

Reduced Energy Consumption

The absence of permanent office premises reduces organisational energy consumption related to:

• heating and cooling systems;
• lighting;
• office equipment operation;
• physical infrastructure maintenance.

CHS instead relies on professionally managed data-centre and cloud environments designed for energy efficiency and optimised resource utilisation.

Digital-First Operations

CHS maintains a largely paperless operating environment through:

• cloud-based documentation;
• electronic workflows;
• secure digital communication platforms;
• electronic record management and retention.

This reduces waste generation and physical resource consumption.

Responsible Home Working Practices

CHS encourages personnel to adopt environmentally responsible home-working practices, including:

• efficient energy use;
• responsible disposal or recycling of equipment;
• minimisation of unnecessary printing;
• secure digital storage rather than local media use.

Continuous Improvement

CHS recognises that remote working does not eliminate environmental impact entirely. The organisation therefore continues to review opportunities to:

• optimise infrastructure efficiency;
• reduce technology lifecycle waste;
• improve sustainability awareness across personnel and suppliers.

Governance, Review & Approval

Environmental impact forms part of CHS’ broader Environmental, Social and Governance (ESG) commitments and is overseen by senior management. This statement is approved by the Board of Directors and will be reviewed at least annually, or sooner where there are material changes to CHS operations, legal obligations, or regulatory expectations, or sustainability practices.