Call Handling first moved in to the Retail environment in the mid 90's, with the introduction of the first Branch Location service. Our caller location database is the largest in the industry and continues to assist millions of shoppers a year to find their local store. We deliver calls to thousands of stores and our clients include many household names. 

Our knowledge of this sector has led us to develop several call handling solutions for Retail clients at both branch and customer service level. In some cases we provide database powered applications i.e. store card activation, account balances, CRM integration and much more. 

Dealing with clients such as Selfridges, Habitat, British Heart Foundation, Toys R Us and Carpet Right provides our team with a wealth of experience and an understanding of Retailer's needs. 

If you are a Retailer with an incoming call problem or want to improve your callers experience, you should be talking to us.