"We reduced the percentage of missed calls from 72% to 2%"

Call Handling is a well known name in the charity sector where we have been active for many years, including a long standing partnership with The Helplines Association.

We supply services to many hundreds of charities including over 200 THA members. The services range from substantial Virtual Call Centres to simple call routing projects and we number amongst our clients The Terrence Higgins Trust, Mind, The British Heart Foundation and many others.

As a result of this relationship with the THA, we supply the unique 080880 Special Freephone number range providing many benefits detailed on our numbers page, which you can see by clicking here

Call Handling supplies its latest Multi Media Hub to the National Mental Health Helplines Partnership, which connects callers to its many charity partners. The partners benefit from Text and Web Chat functionality in one synchronized Virtual Call Centre.

Our experience with charities of all sizes means we are entirely familiar with the requirements and constraints of that sector i.e. detailed statistics for both management and funding purposes.

If you need help in improving your callers experience, including Text and Web Chat, and increasing the number of calls you are able to handle, please call our Marketing Team