Call Handling has been supplying Virtual Call Centres for nearly 10 years and has their construction and training schedule down to a fine art. More recently this has evolved in to a highly efficient but simple Media Contact Centre with excellent Queuing Wallboards and SMS and Chat functionality.
Our fully hosted multimedia contact centre will revolutionise your organisation by allowing your Clients to reach you using the telephone, sending a text or via chatting over the web.
This service integrates our Virtual Call Centre Telephony, Text and Web Chat service so that an agent can log on via a computer and answer enquiries from one simple screen. The service has been designed by our Clients and couldn’t be simpler to use.
Managers have access to detailed management statistics which integrate the entire performance of your multimedia contact centre.
Take a look around our texting video.
Some of our Clients
Calls charged at landline equivalent
