Call Handling Services Management Statistics

Non-Geographic Numbers	VOIP	Call control and filtering	Virtual Call Centres and Disaster Recovery
Retail and Marketing	Multilingual	Public and Voluntary

Weekly call Analysis	Successful calls for each day of the week
Call delivery Analysis	How successfully calls are delivered and to where
Weekly Time of Day Analysis	Number of calls hourly on a daily basis
Hourly Call Profile Charts	Peak time analysis as a graph to maximise resources
Call Length Analysis	Call duration as a percentage
Caller Location Analysis	Where the callers called from
Number of Individual Callers	How many callers there were compared to total calls
Repeat Caller Analysis	How many times a caller rings to get through
Caller Success Analysis	Shows the percentage of callers that actually get through to you