Pulls messages directly from your mail server so you don't need to change your email
Message threads allow agents to take ownership of an email enquiry
Full statistics for the email queue and agent performance are available
Manager approval allows for emails to be requested or automatically sent for approval before sending
Email has been a long standing way for organisations to receive and send more in depth/official information than a simple telephone or IM message.
The Virtual Call Centre Email Module works as an extension to your current mailbox. Messages are pulled into the system so that agents can deal with enquiries directly from the Virtual Call Centre panel.
This system allows agent to accept and solely deal with clients problem or request. Messages can still be sent and received through the central email address but the Email system will forward any replies directly to the agent who has picked up or has been assigned the message.