Approved Partner of

the Helplines Partnership

Call Handling have been proudly working in partnership with the Helplines Partnership (HLP) for 15 years
HLP offer advice and training to Helplines across the UK and internationally and also authorised by the telecoms regulator Ofcom to manage the Helpline Freephone Range

Services Offered

Quality Standard

Quality Standard

The Helplines Standard, a nationally recognised quality standard which defines and accredits best practice in helpline work. HLP developed the Standard recognising the diverse challenges and issues faced by helplines and the multiple ways in which today’s service users wish to make contact.

Tailored Support

Tailored Support

With 25 years of knowledge and expertise in the helplines sector, HLP can assist with any aspect of helpline-related work whether you are looking to review or develop part of your service, or to set up a new helpline.

Setting Up a Helpline

Setting Up a Helpline

As the membership body for the helpline sector, HLP offer guidance and advice to those setting up a helpline. HLP have developed a start-up support package based on their knowledge and experience to help you think about the fundamental aspects of setting up a helpline.

Contact Logging

Contact Logging

HLP have created an effective contact logging tool which can provide essential data supporting your strategy, operations and ultimately help you to demonstrate outcomes in funding applications.

Advertising Vacancies

Advertising Vacancies

As a member of Helplines Partnership, your organisation can benefit from advertising job vacancies in their various publications or on their website at discounted rates. Non members are also welcome to use the service.

Web Portals

Web Portals

HLP develop and manage web portals to support the work of helplines and help-services. They have worked for many years with voluntary, statutory and private sector services to improve people’s online access to help and support.