Technology Today

Technology Today

15 years on from the millennium and it’s hard to believe how much technology has advanced in such a short period of time! In this blog we could talk about hybrid cars, 3D televisions or even how we are adressing the unsolved questions of physics with the Hadron Collider. However, this time the topic in discussion will be technologies that have revolutionised business communications. For example, I am writing this blog on my laptop computer accessing the internet hot spotting from my 4g mobile. Now that certainly isn’t a sentence you’d have understood in 1999!

Whilst it may be factual that laptops as a concept have been around for over 30 years, it’s only far more recently that they have been truly portable and connected. Whether you’re in a coffee shop, on a train or any other public place, the likelihood is there will be someone in your proximity working on a laptop. Laptops make nearly any computing task portable, especially emails. Businesses have become far more receptive to homeworking and many even believe that the time saved in travelling leads to more productivity.

Communication in the workplace hasn’t been the same since emails have been around, and whilst they have been in use for many years, they are far more universal today. Mobile phones, another 20th century technology that has blossomed into the touchscreen, app filled smart phones many of us have today. Smartphones allow emails on the go, phone calls almost anywhere and have capabilities such as holding your calendar, setting reminders and giving you directions to your next meeting. Surely one of the best innovations of the 21st century.

Here are two ways Call Handling are embracing the shift in business communications technology.

• Virtual Call Centre – Allowing people to work from anywhere as if they were in an office with all the same functions and features available.
• Web Chat – ever growing in popularity, web chat is becoming one of the most preferred methods of communication.